Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@somnastudioshop.com. Please note that returns will need to be sent to the following address: Dublin
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@somnastudioshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@somnastudioshop.com.
At Somna Studio, we take immense pride in the craftsmanship and premium quality of our curated wellness products. Because each item in our collection is custom-made, printed, and handcrafted to order specifically for you, we do not accept returns or exchanges for change of mind or buyer's remorse.
Damaged, Defective, or Incorrect Items
Your satisfaction is our absolute priority. If your order arrives damaged during transit, suffers from a manufacturing defect, or if you receive the incorrect item, we will fix it immediately.
To claim a 100% free replacement or a full refund, please notify us within 14 days of delivery by emailing us at support@somnastudioshop.com with:
1. Your order number
2. Clear photographs showing the issue or defect
Cancellations
Because our automated production system instantly routes your custom order to our European manufacturing facility to guarantee fast delivery, orders cannot be cancelled or modified once they are placed.
Lost in Transit
If your tracking status shows that your item has been lost or stalled in transit past our delivery guarantee timeline, please reach out to our team so we can dispatch a priority replacement to you immediately.